Technology Assistance

If you need technology support please contact

  LWSD Family Technology Access (FTA) Office

FTACCESS@LWSD.ORG
 

Students/Parents must contact FAMILY TECHNOLOGY ACCESS (FTA) to create a service ticket before coming to the school to solve technology problems (wifi internet box, stylus pen, working laptop).

Email ftaccess@lwsd.org or call 425-936-1322 Mon-Fri 24/7 and include the following information to create the service ticket:

• School Name
• Student first name and Last Name
• Grade
• Technology Need (or the problem?)

Once the FTA has this information and has created a ticket, the Eastlake on site tech representative will prepare a device and a library staff member will call you or email you with details about when and how to pick it up.

LWSD Technology Webpage

LWSD Password Reset Instructions Information

PASSWORD Reset instructions 

• LWSD is no longer charging families for laptop damage/loss/theft
• Parents no longer need to purchase laptop insurance 
• The new no fines policy is not retroactive so fines/fees from years past need to be resolved
• LWSD is moving the laptop agreement form for 9th grade and new students online 
• We are awaiting the online agreement form instructions
• LWSD does not require students to use a school laptop 
• Using a school laptop is strongly recommended for grades 9 and 10 due to software and SBA